Shipping Policy

Artsool DIY Painting Shipping Policy


General Shipping

We offer free shipping worldwide for all orders of $150 or over.  Free shipping is not extended to special promotional offers such as any 'FREE + Shipping' offers where we are providing the item at no cost.  

Shipping times vary:

For stock items, we will ship it out within 2-3 working days, and delivery can be 5-7 working days.  

For customized items, we will ship it out within 30 working days, and delivery can be 5-7 working days.  

ATTENTION:SINCE THE COVID-19, SOME PAINTINGS WHICH OUT OF STOCK WE NEED 10-15 DAYS TO SHIP THE GOODS OUT(WE WILL SEND YOU EMAIL TO CONFIRM THE ITEMS WHICH OUT OF STOCK), AND THE COURIER IS STILL NOT STABLE, ALSO WILL COST 10-15 DAYS ON THE WAY TO THE DESTINATION, THANKS FOR YOUR KINDLY UNDERSTANDINGS.

Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs. If you have any questions, or if you are experiencing any unexpected delays with receiving your order, please contact us for assistance.

 

Shipping Delays / Problems

Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's.  If your item has not arrived in the time specified above, please Contact Our Support Team who will be able to assist you further.